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Complaints Procedure For Members Of The Public

If you are not satisfied that we are meeting acceptable standards that or you have concerns or complaints about any aspect of your dealings with us, we would encourage you to pursue this matter with us. We welcome all feedback and we will deal with all complaints, queries and suggestions in a timely and confidential manner.

The matter should initially be brought to the attention of the staff member in charge of the area to which the problem relates (in writing, by telephone, or via email). We will deal with any complaints promptly and in confidence. If the matter is not resolved to your satisfaction, you can pursue the matter with the Head of Operations of the Gallery.

Norma Cuddihy
Head of Operations
Crawford Art Gallery
Emmet Place
Cork

0214805042

normacuddihy@crawfordartgallery.ie

The Head of Operations will:

• Acknowledge receipt of your complaint within 5 working days.

• Have the matter fully investigated; and

• Complete the processing of your complaint within 20 working days.

Where your complaint is upheld and the Gallery is at fault, we will apologise to you and, where possible, try to rectify the situation immediately and take whatever measures are necessary to prevent a similar situation recurring. Where your complaint is not upheld, we will explain our reasons to you and advise you of your right of appeal to the Ombudsman. The Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in our dealings with you. The Ombudsman provides an impartial and independent dispute resolution service. The contact details for the Ombudsman are:

Office of the Ombudsman
18 Lower Leeson Street
Dublin 2

Tel: 01 6395600

Lo-call: 1890 22 30 30

Email: ombudsman@0111budsman.gov.ie

Unfair Treatment

If you are a child or young person under 18 or an adult who knows a child who you feel has been unfairly treated, or you are not satisfied with our decision on your complaint, it is open to you to contact the Ombudsman for Children’s Office. By law the Ombudsman for Children’s Office can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in dealings with us. The Ombudsman for Children provides an impartial, independent and free complaints handling service.

Contact details are as follows:

Ombudsman for Children’s Office
52-56 Great Strand St
Dublin 1

Free Phone: 1800 20 20 40

ococomplaint@oco.ie
www.oco.ie



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